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Being finalised

These terms are not yet in force. We are not accepting paid deliveries until our final terms are published. OoberoO is a planned business of Francisco Javier Flynn, Canberra ACT. Nothing on this website excludes, restricts or modifies any right you have under the Australian Consumer Law, including the consumer guarantees, which can't be excluded.

Our full terms of service is being finalised and will be settled by a solicitor. Below is a summary of what it will cover. It is not yet in force. Questions? Use the enquiry form.

Terms of service

Terms version: DRAFT-2026-11-09-terms-v12

Outline of the topics OoberoO's customer terms are expected to cover.

1. Who we are and these terms

  • Legal entity name, ABN and contact details
  • When and how these terms apply

2. The service

  • Delivery tiers (Elite, Everyday) and what each includes
  • Service area (inner Canberra, ACT, Australia) and range
  • Service limits

3. Quotes and accepting a job

  • How total prices are calculated and confirmed
  • Distance: the shortest cycling route on the map, rounded up to the next 0.1 km
  • Distance estimates and adjustments
  • Acceptance, declines and cancellations: 33% of the quote kept if you cancel before the rider sets off, 50% after, up to pickup; no fee if OoberoO is at fault; no change-of-mind cancellation after pickup
  • Custom business quotes: from normal rates, with any discount agreed case by case in writing

4. Prices and invoicing

  • Indicative and confirmed total prices, including the Elite $30 and Everyday $8 minimum per job
  • Invoicing and payment terms: business invoices due within 14 days

5. Items we carry and items we don't

  • Size and weight limits: each item within 80 × 50 × 50 cm and 25 kg; whole job up to 25 kg
  • Items we don't carry: passengers; dangerous goods; alcohol, tobacco or vaping products; prescription medicines; cash or valuables; anything illegal or unsafe
  • Declining at pickup: free, and only on stated objective grounds
  • Food handling

6. Collection, delivery and proof

  • Hand-over, safe-place delivery, failed deliveries and the return charge (stated in the quote, not charged if we caused the failure)
  • Collection and delivery records

7. Loss, damage and liability

  • Your rights under the Australian Consumer Law, including the consumer guarantees
  • Claims process

8. Your responsibilities

  • Accurate information
  • Packaging
  • Lawful items

9. Online booking

  • How an online booking is made, once booking is live and the final Terms are published

10. Payment

  • Card payment and refunds, once payment is live and the final Terms are published

11. Cancellations and refunds

  • 33% / 50% keep on customer cancellation (before / after set-off), no fee if OoberoO is at fault, no change-of-mind cancellation after pickup — final wording with legal

12. Business accounts

  • Applying for an account, monthly invoices due within 14 days — final wording with legal

13. Privacy

  • Reference to the Privacy Policy

14. Changes, complaints and governing law

  • How terms change
  • Complaints and dispute resolution
  • Governing law

Status: summary outline, not yet in force · Last updated: 9 November 2026.