Pricing
Simple, distance-based trial pricing.
OoberoO Elite · Total (AUD), estimate only
$30.00
Estimator only: the distance you type here is never used to price a booking. When you book, we look up the addresses and measure the route ourselves. Total: $30.00 (AUD), estimate. For 3 km (rounded up to the next 0.1 km). If the actual distance differs from your estimate, we'll confirm the new total before we collect, and you can cancel at no cost.
OoberoO Elite
From $30 per job.
| Distance (one drop-off) | Total price |
|---|---|
| 1 km | $30.00 |
| 3 km | $30.00 |
| 5 km | $50.00 |
| Each extra drop-off (optional, added to the total in your quote) | +$10.00 |
Calculated at $10.00 per km, minimum $30 per job, plus $10 for each extra drop-off (up to 5 drop-offs). Indicative sample prices in AUD; your final total is confirmed before you confirm the job.
OoberoO Everyday
From $8 per job.
| Distance (one drop-off) | Total price |
|---|---|
| 1 km | $8.00 |
| 3 km | $8.00 |
| 5 km | $8.35 |
| Each extra drop-off (optional, added to the total in your quote) | +$2.00 |
Calculated at $1.67 per km, minimum $8 per job, plus $2 for each extra drop-off (up to 3 drop-offs). Indicative sample prices in AUD; your final total is confirmed before you confirm the job.
How pricing works
The same rules apply to every quote, so the price is clear before you confirm the job.
We measure the route
We measure the distance ourselves at quote time as the shortest cycling route on the map, from pickup through each drop-off in the order you give. The distance you type into the calculator is only an estimate.
Rounded up to the next 0.1 km
The measured distance is rounded up to the next 0.1 km, then multiplied by the rate and rounded to the nearest cent.
Elite
$10.00 per km, minimum $30 per job, plus $10 for each drop-off after the first. Up to 5 drop-offs per job.
Everyday
$1.67 per km, minimum $8 per job, plus $2 for each drop-off after the first. Up to 3 drop-offs per job.
More drop-offs
Jobs with more drop-offs than that are a custom business quote: email bookings@ooberoo.com. Custom business quotes start from our normal rates. Any discount is decided case by case and agreed in writing.
Size and weight
Each item must fit within 80 × 50 × 50 cm and weigh 25 kg or less. The whole job (all items and all stops together) can weigh up to 25 kg, within the vehicle's safe load.
Your quote is the price
Your quote shows one total in AUD. It already includes any extra drop-off fees. There are no other fees, except two that are shown as dollar amounts in your quote and apply only if they happen: the return charge (only if you choose return-to-pickup and no one is there to receive the item) and the cancellation keep (33% before the rider sets off, 50% after, shown as a dollar amount). No GST is charged. We never add a charge that wasn't in the quote. If anything you told us changes, we confirm a new total first and you can cancel at no cost before we collect.
Quotes last 24 hours
Your quote is valid for 24 hours. After that, we'll send you a fresh quote.
Cancelling
If you cancel before the rider sets off, we keep 33% of the quoted total. If you cancel after the rider sets off and before we collect your item, we keep 50%. We show you the dollar amount before you confirm. If no rider accepts your job, or we cancel, you get a full refund. Once we've collected your item, you can't cancel for a change of mind, but your Australian Consumer Law rights aren't affected.
Waiting
The rider waits up to 5 minutes. There's no waiting fee. If no one is there at pickup after that, we re-quote or cancel the job at no cost to you.
If no one is there at drop-off
When you request a quote, you choose what happens if no one is there to receive the item after the 5-minute wait. (a) Safe place: you nominate a safe place in writing and confirm that you authorise us to leave the item there. We'll leave it only at that place, and only if it's safe to do so. Once we've left it as you asked, we can't control what happens to it, so we're not responsible for loss or damage that happens after that, unless it's caused by our failure to take due care and skill (for example, leaving it somewhere other than the place you nominated). If the place isn't there or isn't safe, we'll bring the item back under option (b) instead. (b) Return to pickup: we bring the item back to the pickup address. The return charge for your job is shown as a dollar amount in your quote. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the consumer guarantees.
Return charge
Return-to-pickup charge: if you choose return-to-pickup and no one is there to receive the item, we charge the return leg (the return route, rounded up to the next 0.1 km) at your tier's per-km rate (Elite $10.00 per km, Everyday $1.67 per km), with no second minimum. Your quote shows this as a dollar amount before you accept. There's no return charge if we arrive outside the agreed time window, if the failure is our fault, or if we cancel.
Declining at pickup
The rider may decline the job at pickup only if the item is materially bigger, heavier or different from what you described, is something we don't carry, or can't be carried safely. If that happens, you pay nothing, and we'll offer a new quote if we can carry it another way.
What we don't carry
We don't carry: cash; alcohol; dangerous goods; live animals; illegal or stolen goods; medicines and prescriptions. This list is pending legal review and is not a statement of legal compliance.
Paying
Online bookings are paid by card when you book. Business accounts are invoiced monthly. We are not accepting paid deliveries until our final terms are published. Business customers are invoiced, and invoices are due within 14 days of the invoice date.
Worked examples
| Job | Total |
|---|---|
| Elite, 3 km, 1 drop-off3 km × $10 = $30 (the $30 minimum) | $30.00 |
| Elite, 3 km, 5 drop-offs$30 minimum + 4 extra drop-offs × $10 | $70.00 |
| Elite, 4.12 km measured, 1 drop-offrounded up to 4.2 km × $10 | $42.00 |
| Everyday, 3 km, 1 drop-off3 km × $1.67 = $5.01, so the $8 minimum applies | $8.00 |
| Everyday, 6 km, 1 drop-off6 km × $1.67 (above the $8 minimum) | $10.02 |
| Everyday, 3 km, 3 drop-offs$8 minimum + 2 extra drop-offs × $2 | $12.00 |
| Everyday, 5.12 km measured, 1 drop-offrounded up to 5.2 km × $1.67 = $8.684, to the nearest cent | $8.68 |
| Return to pickup after a failed Elite drop-off, 1.2 km1.2 km × $10, no second minimum (shown in your quote upfront) | $12.00 |
| Return to pickup after a failed Everyday drop-off, 1.2 km1.2 km × $1.67, no second minimum (shown in your quote upfront) | $2.00 |
Indicative sample prices in AUD. Your final total is confirmed before you confirm the job.
Good to know
Good to know
These rates are for the Canberra trial and may change. They are not a final offer. Prices are in AUD, and the price shown is the total you pay.
Confirmed in writing
Send your pickup and drop-off through the enquiry form, or email bookings@ooberoo.com. We check the distance and reply with a firm price and timing.
No online payment yet
Online bookings are paid by card when you book; business accounts get one invoice a month. We are not accepting paid deliveries until our final terms are published. Business invoices are due within 14 days.