Questions, answered plainly.

We plan to launch in City/Civic, Braddon, Turner, Dickson, Kingston, Griffith/Manuka, within about 5 km of pickup. Gungahlin, Belconnen, Phillip/Woden, Tuggeranong/Greenway are planned for later. Service area: inner Canberra, ACT, Australia only. Prices are in Australian dollars.

Booking is by quote request only. Online booking, an app and live tracking are not available yet. We're taking enquiries for launch. We are not accepting paid deliveries until our final terms are published.

The price we show is the total you pay. OoberoO Elite: $10.00 per km, from $30 per job (for example, $50.00 total for 5 km). OoberoO Everyday: $1.67 per km, from $8 per job (for example, $8.00 total for 3 km and $10.02 for 6 km). Indicative sample prices in AUD. Your final total is confirmed before you confirm the job.

We measure the distance ourselves at quote time as the shortest cycling route on the map, from pickup through each drop-off in the order you give, and round it up to the next 0.1 km. The distance you type into the calculator is only an estimate. If the actual distance differs from your estimate, we'll confirm the new total before we collect, and you can cancel at no cost.

Yes. OoberoO Elite takes up to 5 drop-offs per job at $10.00 for each drop-off after the first (for example, 3 km with 5 drop-offs is $70.00). OoberoO Everyday takes up to 3 at $2.00 each after the first (for example, 3 km with 3 drop-offs is $12.00). More than that is a custom business quote: email bookings@ooberoo.com. Custom business quotes start from our normal rates. Any discount is decided case by case and agreed in writing.

No. Each item must weigh 25 kg or less, and the whole job (all items and all stops together) can weigh up to 25 kg, within the vehicle's safe load.

Each item must fit within 80 × 50 × 50 cm and weigh 25 kg or less. The whole job (all items and all stops together) can weigh up to 25 kg, within the vehicle's safe load.

Yes. If you cancel before the rider sets off, we keep 33% of the quoted total. If you cancel after the rider sets off and before we collect your item, we keep 50%. We show you the dollar amount before you confirm. If no rider accepts your job, or we cancel, you get a full refund. Once we've collected your item, you can't cancel for a change of mind, but your Australian Consumer Law rights aren't affected.

The rider waits up to 5 minutes. There's no waiting fee. If no one is there at pickup after that, we re-quote or cancel the job at no cost to you.

When you request a quote, you choose what happens if no one is there to receive the item after the 5-minute wait. (a) Safe place: you nominate a safe place in writing and confirm that you authorise us to leave the item there. We'll leave it only at that place, and only if it's safe to do so. Once we've left it as you asked, we can't control what happens to it, so we're not responsible for loss or damage that happens after that, unless it's caused by our failure to take due care and skill (for example, leaving it somewhere other than the place you nominated). If the place isn't there or isn't safe, we'll bring the item back under option (b) instead. (b) Return to pickup: we bring the item back to the pickup address. The return charge for your job is shown as a dollar amount in your quote. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, including the consumer guarantees. Return-to-pickup charge: if you choose return-to-pickup and no one is there to receive the item, we charge the return leg (the return route, rounded up to the next 0.1 km) at your tier's per-km rate (Elite $10.00 per km, Everyday $1.67 per km), with no second minimum. Your quote shows this as a dollar amount before you accept. There's no return charge if we arrive outside the agreed time window, if the failure is our fault, or if we cancel.

The rider may decline the job at pickup only if the item is materially bigger, heavier or different from what you described, is something we don't carry, or can't be carried safely. If that happens, you pay nothing, and we'll offer a new quote if we can carry it another way.

Your quote is valid for 24 hours. After that, we'll send you a fresh quote.

No GST is charged. The price shown is the total.

Elite jobs are scheduled ahead of Everyday jobs when capacity allows, with a careful hand-over at each end. Everyday is affordable local delivery for food, coffee and parcels, and may wait behind Elite jobs at busy times. Timing isn't guaranteed during the trial.

Online bookings are paid by card when you book; business accounts get one invoice a month. We are not accepting paid deliveries until our final terms are published. Business invoices are due within 14 days.

There's no live tracking. When we confirm your job, we agree how and when you'll get updates, and we let you know when it's delivered.

Documents, small parcels and goods, food and coffee. Each item must fit within 80 × 50 × 50 cm and weigh 25 kg or less. The whole job (all items and all stops together) can weigh up to 25 kg, within the vehicle's safe load. We don't carry: cash; alcohol; dangerous goods; live animals; illegal or stolen goods; medicines and prescriptions. This list is pending legal review and is not a statement of legal compliance.

No. OoberoO plans to use e-bikes and e-scooters only, including larger-capacity cargo e-bikes.

No — OoberoO is delivery only.

No. Online booking, an app and live tracking are not available yet. Everything starts with the enquiry form on this website, and we reply by email.

No. Just send an enquiry through the form.