How it works
Six steps from “we need this there” to done.
Choose your tier
Elite for priority white-glove handling, Everyday for value.
Send an enquiry
Use the enquiry form: pickup, drop-off, what it is, size and weight, and when it needs to arrive.
Get a confirmed price
We check the distance and reply with a firm price and timing in writing.
Confirm the job
Once our final terms are published, you reply to accept. We agree how and when you'll hear from us during the job.
We collect
Collected at the agreed time from the person you name.
Delivered
Handed over at the drop-off, and we let you know it's done.
How we schedule
One job at a time, done properly.
Order of work
A job already collected is finished first. Then Elite jobs, then Everyday, oldest first within each.
Range
About 5 km from pickup in the inner ring. Longer trips or addresses outside the area are flagged so we can confirm before accepting.
Weather and safety
Canberra weather affects range and timing. Rider safety comes before any delivery promise — we'll tell you if a job has to wait.
Paying
Online bookings are paid by card when you book; business accounts get one invoice a month. We are not accepting paid deliveries until our final terms are published. Business invoices are due within 14 days.
What fits
- ✓ Documents, envelopes and files
- ✓ Small parcels, parts and retail goods
- ✓ Food and coffee
- ✓ Each item fits within 80 × 50 × 50 cm
- ✓ Up to about 25 kg for the whole job (all stops together), within the vehicle's safe load
What we don't carry
- ✕ Passengers — we're delivery only
- ✕ Anything too large, heavy or fragile for an e-bike or e-scooter
- ✕ Dangerous goods
- ✕ Alcohol, tobacco or vaping products, and prescription medicines
- ✕ Cash or valuables
We don't carry: passengers; dangerous goods; alcohol, tobacco or vaping products; prescription medicines; cash or valuables; or anything illegal or unsafe to carry by e-bike or e-scooter.